FAQ

Frequently Asked Questions

Customer

Every product can only be bought one single time. This means that once a product gets sold, it’s gone.

After you have purchased a product, you can acces the files instantly through our website. These can ofcourse be downloaded. You will also receive an email with a link to your files.

A logo product will always come with PNG and Vector files. Header and banner products will always come with a Photoshop and JPEG file.

Every designer is free to add additional files to their product next to these files.

You need Adobe Illustrator to make changes to vector files. You need Adobe Illustrator to make changes to Photoshop files.

You won’t need specific software to view PNG or JPEG files.

If you’ve created an account, the product files will be saved on your account and you can download them again.

Did not make an account? Send an email with your ordernumber to [email protected]. We will reach out to you with the product files.

We accept payments through PayPal, Apple Pay, Visa, MasterCard, Discover Card, JCB, DC International and Alipay.

Seller

You can register to start selling your products on Scale Branding through our registration form.

Thank you for your regsitration. Our staff will take a look at your submitted portfolio. We will inform you about our decision within 5 days.

Setup your store by following the steps in our seller manual. The seller manual contains all the information you need, including how to upload products correctly.

Scale Branding will transfer your money within 10 days after one of your products gets sold.

We only use PayPal to pay our sellers, therefor you need to have a working PayPal account.

No. You are not allowed to sell a product multiple times through multiple platforms.

However, it is allowed to publish your product across multiple platforms.

When a product gets sold through another platform, you need to remove it from our platform. When a product gets sold through Scale Branding, you need to remove it from other platforms.

We maintain a minimum price of $100,- for any type of logo. This is for both the normal price and sale price. Logos with a lower price can give the impression that it’s resold.

There is a minimum price of $20,- for headers & banners.

No clue how much your product is worth? Reach out to us! Our team is happy to rate your product. Our contact details are down below.

Yes you can! There are only a few requirements:

  • The contest is closed (and a winner was selected).
  • The product can’t be the winning entry.

Logo based on fonts can be published, but only if your logo matches at least one of the following requirements:

  • There’s enough modification to the font.
  • One of the letters of the font has been modified.

Scale Branding will send an email notification in one of the following situations:

  • You’ve been accepted as a seller.
  • You’ve been rejected as a seller.
  • You’ve received a direct message from our staff.
  • One of your products was sold.

In case you have any further questions, don’t hesitate to reach out to us! You can contact us through the live chat on the right bottom corner on your screen, by sending an email to [email protected] or by sending a DM on Twitter: @ScaleBranding.